Refund policy
# 🔄 Return, Replacement & Refund Policy
**Last updated: August 14, 2026**
At **Megatee**, we want you to receive your order exactly as expected. Because our products are **made to order and fulfilled by a third-party production and shipping partner**, returns, replacements, and refunds are handled according to the fulfillment provider's policies and the circumstances of each order.
Please read the following policy carefully before placing your order.
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## 📦 1. Returns
**Megatee does not accept standard returns or exchanges simply because you changed your mind, ordered the wrong size, or no longer want the product.**
Our products are generally **made to order**, which means production begins specifically for your purchase.
If an order is returned to one of our fulfillment facilities because it could not be delivered, the reason for the return will be reviewed.
### 🏠 Incorrect or incomplete shipping information
If the shipping address or customer information provided at checkout is **incorrect, incomplete, or insufficient for delivery**, the fulfillment provider may not be able to resend the original package.
In these situations:
* ❌ The original item may **not be eligible for free reshipment**.
* 📍 Megatee may ask you to **confirm or provide the correct shipping information**.
* 🛍️ A **new order may need to be placed and produced** for shipment to the corrected address.
* 💰 Additional production and shipping costs may apply.
**Please carefully check your shipping address before completing your purchase.**
If the carrier has attempted delivery and the package is returned because of an incorrect address, missing information, refusal of delivery, failure to collect the package, or other circumstances caused by the recipient, **Megatee may not be able to provide a free replacement or refund.**
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# 🛠️ 2. Damaged, Defective, or Incorrect Items
Please **inspect your order as soon as you receive it**.
If your item arrives with a manufacturing or fulfillment-related problem, please contact us **as soon as possible** so we can investigate and provide an appropriate solution.
You may be eligible for a **replacement or refund** if the item:
* ❌ Arrives **damaged**.
* 🖨️ Has a **clearly visible printing defect**.
* 📏 Has a **size that does not correspond to the size ordered**, when compared with the applicable published size chart.
* 🎨 Has a **color or material different from the product ordered**.
* 📦 Is **different from the design or product you ordered**.
* 👕 Has the **wrong product style**, such as receiving a long-sleeve shirt instead of a T-shirt.
* 🖨️ Has **clearly visible poor printing or finishing quality**.
* 📍 Was shipped to an address **different from the address provided at checkout** due to a fulfillment error.
If the issue is confirmed to be the responsibility of **Megatee or our fulfillment provider**, we will work with you to provide an appropriate solution, which may include **a replacement or a full or partial refund**, depending on the circumstances.
**For manufacturing or fulfillment errors, you generally do not need to return the defective product.**
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# 📸 3. Proof Required for a Claim
To help us resolve your issue as quickly as possible, please contact us with:
* 🧾 **Order number**
* 📦 **Shipping/tracking information**
* 📸 **Clear photos of the product**
* 🎥 **Video evidence when appropriate**
* 🖨️ Clear photos or videos showing any **printing, product, size, damage, or design issue**
* 💡 Photos/videos should be taken in **good lighting** so the issue can be clearly seen.
Providing sufficient evidence allows us and our fulfillment partner to investigate the order and determine the appropriate resolution.
**Megatee reserves the right to request additional information or evidence when necessary.**